BE AWARE Correos/Post Scam

We have been made aware of a Correos/Post Office scam email (nothing to do with Spanish correos.es) where by clients are getting an email that looks genuine and informs you, there is an item of post that requires a €2 or €3 delivery payment before it can be delivered. The email asks for your credit card details plus pin number.

PLEASE BE VIGILANT and never give out your credit card details unless you are absolutely sure it is a genuine request.

At the Post Shop Albox we do receive official notifications from the correos office for ‘out standing duty’ on overseas deliveries, so clients can go and settle the matter at the post office.

OFFEX Inbound Mail Tariff Increase (UK to Spain)

For those Post Shop customer that utilise the OFFEX inbound service, please note there has been an increase in the tariff from Offex, which means the cost of each item has increased.

Please contact us for more information and the latest pricing.

In addition, customs tariffs are being applied to packages via this route, so please be aware when ordering items, there may be an additional COD (cash on delivery) surcharge to pay. These costs are out of our control and nothing to do with the Post Shop Albox.

Also, there have been additional imposed customs restrictions on valid items that can be sent via this Offex inbound service.

It is no longer permissible to import medication via the Offex Inbound Service.

Post Brexit Import Tax & EU Documentation Fees

Since 31st December 2020 and now the real impact of Brexit is kicking in we need to draw your attention to issues associated with inbound parcels from the UK.

PO Box customer items are slowly arriving from the UK at the Postshop but some courier services are demanding import tax fees or non EU documentation fees.

We will NOT make the payments on your behalf!

If you have ordered items or are awaiting a delivery from the UK, please check there are no hidden charges associated with delivery to Spain such as import tax or customs declaration documentation fee etc., also please inform us ahead of the delivery.

To minimise these costs, you could order from Spain & EU providers.

If an item arrives from UK that requires additional payments, we will contact you for you to immediately pay the additional fee. If you do not wish to pay or we cannot contact you, the items will NOT be received and returned to sender.

Brexit News Inbound Mail Service Offex

We have received a message from Offex with respect to inbound mail.

Offex regret to inform us due to the current uncertainty with regards Customs tariffs and procedures for goods arriving from the UK they will be temporarily suspending inbound service for parcels week ending 01/01/2021

They will still provide the service for letters and other items containing printed matter which are addressed to your exiting inbound mail address. i.e Royal Mail address Gatwick, or the Courier address Global House.

As there will certainly be IVA payable on some imports such as items from Amazon UK, we suggest until the situation is clear you use Amazon ES and have the items delivered to your post box here at the Postshop Albox.

It is worth noting, if you use the Chrome web browser, it can auto translate Amazon ES into English.

Any concerns or confusion, do not hesitate to contact us here at the Postshop Albox.

The Post Shop launches new shiny website!

That's right, we made the decision to update our website and implement a new shiny, multi-functional website.

Mark Williamson said “Since Sarah and I took over the business in July this year, we have been working hard to implement, update and enhance our services. One of these enhancements was a new website that allows us to scale the online elements of our business. Communication with our customers is key to our success and we hope the new website will have the ability to not only share valuable content but allow our customers to control and maintain their accounts online via our new web-portal which is being released very soon”.

Mark continued saying “We have now joined the digital revolution and we plan to keep pushing forwards and integrate more modern technologies into our business over the coming months”.

Why not let us know what you think about our new website, you can email us at post@thepostshopalbox.com

We look forward to meeting and supporting both new and existing customers over the coming weeks and months.